Tuesday, June 16, 2009

UPS vs Fed Ex

posted by The Vidiot @ 8:46 PM Permalink

UPS wins.

That's it. Fed Ex has a "we're God, so you don't have to" attitude that gets them nowhere. I've had packages vacationing in France when they're supposed to be in Tel Aviv. One time, I had a shipment literally 6 miles from where it needed to be but couldn't be delivered until 3 days later. And Fed Ex's response? I'm sorry, but it got there, so even though it was unusable, we still have to charge you and we won't reimburse you for loss of use or waste of time-sensitive materials.

UPS, on the other hand, tried to deliver a package twice in one day because the first time, there was nobody home.

They win. That's it. Fed Ex Sucks.

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At 12:04 PM, Blogger Bill Arnett said...

I guess it depends on where you live. Here in the SF Bay Area, CA, it's just the opposite. Fedex is terrific and UPS sucks.

If you have dogs you are as likely to find one of those, "Sorry we missed you…" tags hanging on your door knob. It got so bad once that my son actually videotaped one of their guys sneaking up to our door, hanging the door tag, and starting to go back to his truck. Then he saw the videocam, grabbed my son's package, and came back to knock on the door to deliver the package. And since that was the third trip they had made the package would have been sent back, I guess, or held for a period of time at their local office.

Great service.

At 7:01 PM, Blogger The Sailor said...

Yeah, the 'absolutely, positively' thing is BS.

UPS has been atleast somewhat honest with their policies, (individual drivers excepted.)

I use the USPS (they've actually stood up and paid off when they f**ked up) and DHL.


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